Refund and Cancellation Policy

1. Scope of this Policy

StatsNGuts is owned and operated by Amatres Technologies Private Limited (“Amatres”, “StatsNGuts”, “we”, “us”, or “our”).

This Refund and Cancellation Policy applies to payments made directly to StatsNGuts for an annual StatsNGuts Premium subscription.

It forms part of our Terms and Conditions and should be read together with our Payment Terms and Privacy Policy.

By purchasing Premium, you acknowledge that you have reviewed the subscription description, price, one-year access period, and this Policy before completing payment.

2. Annual StatsNGuts Premium subscription

StatsNGuts Premium is a one-year digital subscription purchased through a one-time payment.

Premium does not renew automatically. StatsNGuts will not automatically charge the payment method again when the paid subscription term ends.

During the active term, subscribers receive access to all features designated as Premium, including eligible Premium features added and made generally available during that term.

Premium access normally begins after StatsNGuts receives successful payment confirmation from Razorpay and associates the payment with the correct account.

3. Cancellation and subscription expiry

Because Premium does not renew automatically, there is no future recurring payment that must be cancelled.

Premium access expires automatically at the end of the paid one-year term. To continue Premium access, the user must actively purchase a new subscription.

You may stop using Premium at any time. Stopping use before the expiry date does not cancel the completed purchase or create a right to a full or partial refund.

4. General refund rule

StatsNGuts Premium provides access to digital features after a successful payment. StatsNGuts therefore does not provide a general cancellation, cooling-off, trial, or refund window after Premium access has been activated.

Purchases are not refundable merely because a subscriber changes their mind, does not use Premium, uses Premium only briefly, or no longer wishes to maintain the account.

5. Payment issues we will investigate

Although there is no general refund window, we will investigate a properly supported request involving:

• Duplicate payment: the same intended Premium purchase was charged more than once.
• Unauthorised transaction: the account holder states that they did not authorise the StatsNGuts purchase.
• Successful payment without Premium access: the payment was successfully completed, but Premium was not activated within a reasonable period.
• Incorrect amount: StatsNGuts charged an amount different from the total displayed and authorised at checkout.
• Verified processing error: a confirmed payment or technical error requires correction.

Where Premium access can be correctly activated instead of refunding a valid purchase, we may first offer to restore or activate the purchased access.

Submitting a request does not guarantee that a refund will be approved. We must first verify the account, transaction, payment status, and reported issue.

6. Cases that are normally non-refundable

Subject to rights that cannot legally be excluded, a refund is not ordinarily available when:

• the user changed their mind after purchasing Premium;
• the user did not use, or only partially used, the Premium subscription;
• the user forgot about the expiry date or did not use Premium before expiry;
• the subscription was purchased through the wrong StatsNGuts account because the user was signed in to that account during checkout;
• the user expected cricket analysis, predictions, or suggested combinations to produce a particular result;
• a particular match, tournament, article, prediction, or feature was not available;
• an individual Premium feature was modified, improved, replaced, or discontinued while meaningful Premium access remained available;
• the user’s device, browser, internet connection, email account, or third-party service prevented access;
• the account was restricted because of account sharing, fraud, manipulation, misuse, or a material breach of our Terms; or
• the user requested account deletion after Premium had been activated.

7. Failed, pending, or interrupted payments

A payment may fail, remain pending, time out, or be interrupted because of bank availability, network issues, insufficient funds, authentication failure, provider restrictions, or another technical condition.

Premium access is not activated when the payment is confirmed as failed.

A payment attempt shown as pending may later succeed, fail, or be reversed. Do not immediately make another payment where your bank account has been debited but the final status remains unclear.

Allow Razorpay and your bank reasonable time to update the transaction. Contact us when:

• the amount was debited but Premium was not activated;
• the payment status remains unresolved;
• the amount was not automatically reversed; or
• you believe a second payment was created accidentally.

An automatic bank or payment-gateway reversal of a failed transaction is not the same as a refund initiated by StatsNGuts.

8. How to request a payment review

Contact us as soon as reasonably possible after discovering the issue by emailing connect@statsnguts.com.

Include:

• the email address associated with your StatsNGuts account;
• the username or display name associated with the account;
• the payment amount;
• the approximate transaction date and time;
• the Razorpay order ID, payment ID, or other transaction reference, where available;
• the payment-method category used;
• a clear description of the issue; and
• a relevant screenshot, provided it does not reveal sensitive payment credentials.

9. Review and verification process

Before approving a refund or adjustment, we may review:

• the StatsNGuts account connected with the purchase;
• Razorpay order and payment status information;
• Premium activation and access records;
• duplicate-payment indicators;
• relevant account and support communications;
• fraud, abuse, or account-sharing indicators; and
• information reasonably required to confirm that the requester is authorised to discuss the transaction.

We may ask for additional non-sensitive information where it is reasonably necessary to identify the transaction or establish what occurred.

Where an unauthorised transaction is reported, you should also promptly contact your bank, card issuer, UPI application, or payment provider and take appropriate steps to secure the affected account or payment method.

10. Processing an approved refund

When StatsNGuts approves a refund, it will normally be initiated through Razorpay to the original payment method used for the transaction.

A refund cannot ordinarily be redirected to a different bank account, card, UPI ID, wallet, or person.

The time required for an approved refund to appear depends on Razorpay, the original payment method, the issuing bank, payment networks, and other payment participants.

Once we have initiated an approved refund, delays caused by the bank or payment provider may be outside StatsNGuts’ direct control.

Premium access associated with a refunded purchase may be removed, disabled, or adjusted once the refund is approved or processed.

We may provide a refund reference or confirmation where one is made available through the payment process.

11. Chargebacks and payment disputes

Contact StatsNGuts before initiating a chargeback when you believe a payment is duplicated, unauthorised, incorrectly charged, or not connected with Premium access.

Contacting us first gives us an opportunity to identify the payment and resolve a genuine technical or billing issue.

If a payment is disputed, reversed, or charged back after Premium was activated, we may temporarily restrict Premium access while the matter is reviewed.

We may provide relevant transaction, activation, account, technical, and support records to Razorpay, the bank, payment network, or another authorised payment-dispute participant.

A fraudulent or abusive chargeback may result in account restriction, termination, recovery action, or other steps permitted under our Terms and applicable law.

12. Account closure and Premium access

StatsNGuts currently accepts account-deletion requests by email as described in our Privacy Policy.

Requesting account deletion does not cancel a completed Premium purchase or create a right to a full or partial refund.

Deleting or disabling an account may permanently remove the user’s ability to access the remaining Premium term.

Users should consider the remaining subscription period before requesting account deletion.

13. Prizes, SNG Tokens, and Amazon vouchers

Official StatsNGuts quizzes, leagues, contests, rankings, and promotions are free to play. No paid entry fee is charged by StatsNGuts for these activities.

SNG Tokens cannot be purchased and are not part of the Premium subscription price. They cannot be exchanged for cash or transferred between users.

SNG Tokens may be redeemed only for Amazon vouchers in denominations made available by StatsNGuts. Because users do not purchase SNG Tokens, cash-refund rules for Premium payments do not apply to a token balance.

Questions about a missing, invalid, or incorrectly delivered Amazon voucher will be investigated as a reward-fulfilment issue rather than as a refund of the Premium subscription.

Amazon voucher issuance and use may also be subject to Amazon’s applicable terms and technical processes.

14. Private contests

StatsNGuts does not charge users an entry fee to create or participate in a private contest.

StatsNGuts does not collect, hold, process, guarantee, or refund money paid privately to a private-contest host or another participant.

Any dispute concerning a host-promised prize must be resolved with the host. Reporting misuse to StatsNGuts may allow us to review the host or contest, but it does not make StatsNGuts financially responsible for the host’s promise.

15. Fraud, account sharing, and misuse

We may reject a refund request, revoke Premium access, revoke SNG Tokens, restrict an account, or take other appropriate action where there is evidence of:

• fraud or attempted fraud;
• account sharing or resale of Premium access;
• payment manipulation or false transaction claims;
• duplicate-account abuse;
• contest, prize, ranking, or SNG Token manipulation;
• submission of altered or misleading payment evidence;
• abusive chargebacks; or
• a material violation of our Terms.

A refund will not be provided solely to reward or facilitate misuse of StatsNGuts, subject always to rights that cannot legally be excluded.

16. Statutory and consumer rights

Nothing in this Policy excludes or limits a refund, remedy, cancellation right, or consumer protection that cannot lawfully be excluded.

Where applicable law requires a different result from a provision in this Policy, the mandatory legal requirement will apply.

This Policy does not prevent a user from raising a legitimate complaint with an appropriate consumer, regulatory, payment, or legal authority.

17. Changes to this Policy

We may update this Policy to reflect changes to Premium, Razorpay processes, payment methods, refund handling, account functionality, legal requirements, or business operations.

The revised version will display an updated date at the top of this page. Where a change is material, we may also provide notice through StatsNGuts, your account, email, or another appropriate channel.

A policy update does not create an automatic renewal or additional charge for an existing Premium subscription.

18. Contact us

For a duplicate charge, missing Premium access, failed payment, unauthorised transaction, refund request, or other payment issue, contact connect@statsnguts.com.

Use the email address associated with your StatsNGuts account where possible and include the relevant non-sensitive transaction details.